Privacy and Cookie Policy
1. Introduction
Welcome to The Hide (www.thehide-lanteague.co.uk). We respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our site or contact our Cornwall-based practitioners.
2. Information We Collect
We collect information that you voluntarily provide to us when you interact with our website, including:
Standard Personal Data: Your name, email address, and phone number when you fill out a contact form or make an inquiry.
Sensitive Information: If you choose to share sensitive health, medical, or personal details within the contact forms on individual practitioner bio pages, we process this solely to understand your needs and respond to your inquiry.
Usage Data: Standard website tracking information, such as IP addresses and browser types, used to ensure our website functions properly.
3. How We Use and Store Your Data
We use the information we collect strictly to operate our practice and provide our services.
No Storage of Sensitive Data: Please be assured that any sensitive health or medical information shared through our practitioner contact forms is used only for the purpose of your initial inquiry. This highly sensitive information is not stored in our website databases.
Communication: We use your standard contact details to respond to your inquiries, facilitate bookings, and provide customer support.
4. Data Sharing & Security
We do not sell, rent, or trade your personal data. We may share your information only under the following circumstances:
With trusted third-party service providers required to run our website and business (e.g., our website hosting platform, Squarespace, and secure email providers).
To comply with legal obligations or respond to lawful requests.
We implement appropriate technical and organizational security measures to protect your data from unauthorized access or disclosure.
5. Your Rights (UK GDPR)
Under UK data protection law, you have specific legal rights regarding your personal data, including:
The right to access: You can ask for copies of your personal information.
The right to rectification: You can ask us to correct or complete information you think is inaccurate.
The right to erasure: You can ask us to erase your personal information in certain circumstances.
The right to restriction of processing: You can ask us to restrict the processing of your information in certain circumstances.
6. Contact Us
If you have any questions about this Privacy Policy, how your data is handled, or if you wish to exercise your data rights, please contact us at:
Email: info@healingwavesacupuncture.co.uk
7. Cookie Policy
Our website, hosted by Squarespace, uses cookies and similar technologies. Cookies are small pieces of data that websites store on a device to help the site run effectively and provide the best experience for our visitors.
We use two types of cookies:
Essential (Strictly Necessary) Cookies: These are always active because they are required for our website to function securely and properly (for example, allowing pages to load correctly).
Analytics and Performance Cookies: These are used to collect information about how visitors interact with our site, such as traffic volume and which pages are viewed most often. We only use these non-essential cookies if you click "Accept" on our cookie banner.
Managing Your Preferences:
When you first visit our site, you will see a pop-up banner allowing you to accept or decline non-essential analytics cookies. You can also change your browser settings at any time to block or delete cookies entirely.